This document is a product and compliance foundation. It must be completed with the operator’s identity, address, registration details, governing law, and legal review before public launch.
1. What FarmLoop does
FarmLoop is a real-world commerce protocol for local pickup markets. It enables producers to publish offers, buyers to create programmable orders, memberships, or seasonal passes, and both sides to coordinate fulfillment. FarmLoop provides the interface and protocol; each producer remains the seller of the goods they list.
For the proposed neighbourhood relay service, FarmLoop connects producers, buyers and independent pickup hosts. FarmLoop does not operate a physical storage hub or take physical custody of the products in that model. The identity and actual role of each seller, carrier and pickup host must be disclosed before an order is accepted. This description does not override responsibilities arising from the activities actually performed or applicable law.
2. Accounts and access
You must provide accurate information, protect access to your account, and report unauthorized use. Some features require an embedded or connected wallet. Your use of FarmLoop must comply with the laws that apply to you.
3. Producer responsibilities
Producers are responsible for the legality, quality, safety, and conformity of their products and for accurate prices, quantities, allergens, storage conditions, and pickup windows. They must hold the permits, insurance, and tax registrations required for their activity.
Before supplying a relay, the producer must provide product-specific storage instructions, applicable temperature limits, use-by information, traceability details and a maximum holding period. The producer must arrange compliant transport to the relay and identify any separate carrier. Handover does not extinguish responsibility for an earlier defect or breach.
Neighbourhood relay applications and food safety
Relay applications are free and private. Submitting or updating an application does not create an active pickup point, reserve a session, authorize food storage or guarantee earnings. All applications require review before orders can be accepted. Declared equipment is not a certification or cold-storage approval.
A relay is responsible for the handling and conservation activities under its control from documented receipt to documented handover or return. Before activation, it must provide the registrations, authorizations and insurance evidence required for its actual activity and location, as well as suitable premises, equipment and operating procedures. Being a private individual does not automatically exempt a host from these requirements.
Chilled or frozen products may only be allocated to a relay whose reviewed capabilities cover the product's required temperature range, storage duration, monitoring and capacity. No single temperature limit applies to every fresh product. Even products stored at room temperature must follow the producer's instructions.
The relay must record receipt and handover, monitor required storage conditions, respect holding deadlines, and isolate and stop handing out affected products if there is a temperature excursion, damaged packaging, recall or other safety concern. It must promptly notify the producer and FarmLoop support, preserve relevant records and follow the incident procedure. A recipient's pickup code records a handover; it is not evidence that the cold chain was maintained and does not waive any consumer right.
Before operations begin, the parties must agree procedures for rejected deliveries, uncollected orders, incidents, returns and compensation. An uncollected order must not automatically be marked as delivered. Buyers should follow the product's transport and storage instructions after collection, without losing their rights concerning prior defects.
4. Programmable orders and pickup
An order becomes binding according to the status shown in the app. The buyer must follow the selected pickup point and window. QR redemption or another supported verification method records fulfillment and allows the protocol to apply escrow, reserve, settlement, and dispute rules.
5. Prices, USDC, and Solana
Amounts and fees are displayed before confirmation. Eligible commitments are funded in USDC on Solana. A confirmed blockchain transaction generally cannot be technically reversed, although a commercial refund may be performed as a separate transaction under the rules that apply to the order.
FarmLoop does not provide financial advice, promise returns, or present USDC as an investment product.
For the proposed relay model, the producer funds a FarmLoop sale commission and a separate fixed relay reward from the sale proceeds. The initial planning figures are a 5% FarmLoop commission on the goods subtotal and 1.50 USDC per collected order for the relay, with no additional commission on that relay reward. These figures are illustrative, not an activated tariff or a binding quote. A final quote must specify the commission basis, relay reward, producer proceeds, any held reserve, network costs and applicable taxes, and be accepted before orders open. Changes must not retroactively alter agreed fees.
For example, a 30 USDC sale at these planning rates allocates 1.50 USDC to FarmLoop, 1.50 USDC to the relay and 27 USDC to the producer before the timing of any reserve release. With an illustrative 8% reserve on the goods subtotal, 2.40 USDC of the producer's proceeds is held and 24.60 USDC is initially payable. A reserve is not additional FarmLoop revenue. This example excludes separately disclosed network costs and any applicable taxes; relay earnings are gross, before the host's costs and taxes. USDC is not the euro.
6. Cancellation, refunds, and disputes
Mandatory consumer rights remain unaffected. Rules shown at checkout explain cancellation options based on the nature of the goods, preparation status, and pickup timing. Requests can be submitted through the app or through the support form.
7. Content and moderation
Profiles, images, descriptions, and reviews must not be deceptive, illegal, hateful, dangerous, infringing, or harmful. FarmLoop may remove content, restrict an account, or request evidence. Users may report content or conduct to support and request review of a moderation decision.
Marketplace images must relate to the producer or listed product. Uploads are limited to JPEG or PNG files of 8 MB or less, with both sides measuring at least 160 pixels. FarmLoop may inspect, resize, recompress, rotate, reject, or remove images to protect users and operate the service.
8. Availability and security
We work to provide a reliable service, but maintenance, network incidents, Solana congestion, or third-party services may temporarily affect features. Sensitive order states change only after the checks defined by the protocol and backend.
9. Suspension and deletion
We may suspend an account in response to suspected fraud, user safety concerns, repeated violations, or a legal obligation. You may request account deletion through Delete my account.
10. Liability
Each party remains responsible for its own acts, omissions and legal obligations. Producers, carriers and relays retain the food-safety duties applicable to activities under their control. FarmLoop remains responsible for its own services and applicable platform obligations. Allocating operational duties, accepting these terms or taking out insurance does not release a party from liability that cannot lawfully be excluded, remove mandatory consumer remedies, or shift a legally required burden of proof to a consumer.
11. Personal data
Our handling of personal data is described in the Privacy Policy.
12. Governing law and contact
The final version will identify the governing law and dispute process based on the operator and launch countries. Questions can be submitted through the support form.